1. Service Description and Acceptable Use
These Terms of Service ("Terms") govern your use of the website and services provided by PeakPoint VA ("we," "our," or "us"). Our services include cold calling, lead management, text marketing, virtual assistance, and related data preparation (including list scrubbing and skip-tracing) for real estate investors and wholesalers.
You agree to use our services only for lawful purposes and in accordance with these Terms. You are prohibited from using our services in any way that violates any applicable laws or regulations.
2. SMS Program Description and Messaging Use Cases
By providing your phone number and opting in, you agree to receive SMS text messages from PeakPoint VA. Our SMS program is used for discovery call and appointment reminders, onboarding and account updates, service notifications, and occasional service-related messages. We do not use SMS for unrelated third-party marketing.
3. Opt-Out Instructions
You may opt out of SMS messages at any time by texting "STOP" to the number messaging you. After you text STOP, we will send one final confirmation message and then stop sending you SMS messages. To opt back in, sign up again through our forms or contact us directly.
4. Support Contact Information
For help with our SMS program, text "HELP" to the number messaging you, or contact us directly:
Phone: (773) 231-8541
Email: info@peakpointva.com
Location: Huntley, Illinois
5. Message and Data Rate Disclosures
Message frequency varies depending on your interactions with us. Message and data rates may apply, based on your mobile carrier and plan. Consult your carrier for details about your plan.
6. Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages. Wireless carrier networks and coverage are not guaranteed, and message delivery may be affected by factors outside our control.
7. Age Restriction (18+)
Our services, including discovery call bookings and account sign-ups, are intended for individuals who are at least 18 years old. By using our services, you confirm that you are 18 years of age or older.
8. Client Responsibilities and Compliance
By using our services, you represent that all information you provide is accurate and up to date, that you have the legal capacity and authority to agree to these Terms on behalf of yourself or your business, and that you will not use bots, scripts, or automated methods to access our services. You agree that any lists, data, scripts, or messaging you direct us to use comply with applicable laws, including the Telephone Consumer Protection Act (TCPA), federal and state Do-Not-Call rules, and applicable consent requirements. We will honor opt-out and Do-Not-Call requests we receive, and you agree to promptly notify us of any such requests you receive.
9. No Guarantee of Results
We work to deliver qualified leads and strong pipeline activity, but we do not guarantee any specific number of leads, appointments, contracts, or closed deals. Results depend on market conditions, list quality, your deal criteria, and your follow-up.
10. Privacy of Personal & Contact Information
We handle client information and contact data with care and discretion. Information you provide may be shared with third-party platforms and vendors, such as CRM, calling, texting, and data providers, solely to deliver our services. You agree to notify us immediately if you suspect any unauthorized use or disclosure of information submitted through our website or processed on your behalf.
11. Limitation of Liability
To the fullest extent permitted by law, PeakPoint VA will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, lost profits, or lost deals, arising from your use of our website or services.
12. Intellectual Property
All content, trademarks, scripts, training materials, processes, and materials on this website are owned by or licensed to PeakPoint VA and are protected by applicable laws, except for materials you submit to us, such as your lists and CRM data, which remain your property.
13. Termination of Service
We reserve the right to suspend or terminate your access to our website or services at any time for violations of these Terms, including non-compliant use of calling or texting services.
14. Dispute Resolution
Any disputes will be resolved in the courts located in the State of Illinois, where PeakPoint VA is headquartered. You agree to submit to the jurisdiction of these courts.
15. Link to Privacy Policy
Your use of our services is also governed by our Privacy Policy, available at the link: https://www.peakpointva.com/privacy-policy